Privacy Policy

Last updated: March 18, 2026

CS Autoworks (“CS Autoworks,” “we,” “us,” or “our”) operates the website csautoworks.com (the “Site”) and provides automotive repair and maintenance services in San Jose, California. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our Site or interact with us in other ways.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect information that you provide directly to us and certain information automatically when you use the Site.

Information you provide

When you contact us, request an appointment, or otherwise interact with us through the Site, we may collect:

• Name
• Email address
• Phone number
• Vehicle information (make, model, year, VIN, mileage, service needs)
• Preferred appointment date and time
• Messages or other information you choose to provide

If you contact us by phone, email, social media, or in person, we may also collect the information you choose to share in those communications.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect certain information about your device and usage, such as:

• IP address
• Browser type and settings
• Device type, operating system, and identifiers
• Referring and exit pages
• Pages viewed and links clicked
• Dates and times of access
• General location information derived from your IP address

We may collect this information using cookies, pixels, log files, and similar technologies.

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Operate and secure the Site
• Remember your preferences
• Analyze how the Site is used
• Improve our content and services

You can usually set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Site may not function properly if you disable cookies.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Site
• To respond to your inquiries, questions, and service requests
• To schedule, manage, and confirm appointments
• To provide and manage auto repair and maintenance services
• To send you service-related communications (such as appointment reminders, estimates, invoices, and follow-ups)
• To improve our services, Site functionality, and customer experience
• To analyze usage and performance of the Site
• To protect the security and integrity of our systems and prevent fraud
• To comply with legal obligations and enforce our policies

We may also use your information to send you marketing or promotional communications about our services, subject to applicable law and your choices.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With third-party vendors who perform services on our behalf, such as website hosting, analytics, email delivery, appointment scheduling tools, payment processing, and IT support.
• Business operations: With third parties as needed to provide our automotive services, such as parts suppliers, warranty companies, or fleet management partners, where applicable.
• Legal and safety: When required by law or in response to valid legal requests, or when we believe disclosure is necessary to protect our rights, property, safety, our customers, or others.
• Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction, where permitted by law.

We require service providers to use personal information only as necessary to perform services for us and to protect it in accordance with applicable laws.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. This may include retaining information as needed to comply with our legal obligations, resolve disputes, maintain business records, and enforce agreements.

Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of certain marketing communications

You can exercise these rights by contacting us using the information in the “Contact Us” section below. We may need to verify your identity before honoring certain requests.

You can opt out of marketing emails by following the unsubscribe instructions in those emails. Even if you opt out of marketing messages, we may still send you service-related communications (for example, about scheduled repairs or invoices).

Children’s Privacy

Our Site and services are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as required by law.

Third-Party Links

The Site may contain links to third-party websites, services, or social media platforms that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party sites or services you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any changes becomes effective means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, you can contact us at:

Email: info@csautoworks.com​